At Smart IPTV One, we take your privacy seriously. This Privacy Policy describes the types of information we collect, how we use it, and the measures we take to protect it when you use our website smart-iptv.one and our associated services.
By accessing our website or using our services, you agree to the practices described in this policy. If you do not agree with these terms, please stop using our services.
1. Information We Collect
We strive to collect the minimum amount of information necessary for our services to function properly. The data we may collect includes:
1.1 Information you provide voluntarily
- Contact details: when you contact us via WhatsApp or any other communication channel, we receive your phone number and the messages you send us.
- Payment information: the payment details required to process your order. We never store full card numbers on our servers.
- Email address: if you provide it when subscribing or requesting support.
1.2 Automatically collected information
- Browsing data: IP address, browser type, operating system, pages visited, visit duration, and referring URL.
- Cookies and similar technologies: we use cookies to enhance your browsing experience, analyze site traffic, and remember your preferences. You can configure your browser to refuse cookies, but some site features may not be accessible.
2. How We Use Your Information
We use the collected information for the following purposes:
- Providing, maintaining, and improving our streaming services.
- Processing your orders and managing your subscription.
- Communicating with you regarding your account, orders, or technical support.
- Sending service-related notifications (updates, scheduled maintenance, important changes).
- Analyzing site usage to improve content and performance.
- Preventing fraudulent activities and protecting the security of our users.
- Complying with our legal and regulatory obligations.
We will never send you unsolicited marketing communications without your explicit prior consent.
3. Sharing Your Information
We never sell, rent, or share your personal data with third parties for commercial purposes. Your information may only be shared in the following cases:
- Service providers: we may use trusted third-party providers for payment processing, website hosting, or traffic analytics. These providers only have access to the data strictly necessary for their role and are required to protect it.
- Legal obligations: we may disclose your information if required by law or if necessary to protect our rights, safety, or the safety of our users.
4. Data Security
Protecting your data is a priority for us. We implement appropriate technical and organizational security measures, including:
- SSL/TLS encryption for all communications between your browser and our website.
- Restricted access to personal data, limited to authorized employees and providers.
- Regular monitoring of our systems for vulnerabilities and unauthorized access.
However, no method of electronic transmission or storage is completely secure. While we do everything possible to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Account data: retained during the duration of your active subscription, then deleted within 90 days after it ends.
- Payment data: retained in accordance with applicable legal and accounting requirements.
- Browsing data: retained for a maximum of 12 months.
6. Your Rights
In accordance with applicable data protection regulations, including the General Data Protection Regulation (GDPR) if you reside in the European Economic Area, you have the following rights:
- Right of access: you may request a copy of the personal data we hold about you.
- Right to rectification: you may request the correction of inaccurate or incomplete data.
- Right to erasure: you may request the deletion of your personal data, subject to our legal retention obligations.
- Right to data portability: you may request to receive your data in a structured, machine-readable format.
- Right to object: you may object to the processing of your data in certain circumstances.
To exercise any of these rights, please contact us via WhatsApp at +44 7446 194864 or by email. We will respond to your request within 30 days.
7. Third-Party Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any website you visit through our links.
We use the following third-party services:
- Cloudflare: for website hosting and protection (CDN, DDoS protection).
- WhatsApp (Meta): as our primary communication channel with customers.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we learn that a minor's data has been inadvertently collected, we will delete it as soon as possible.
9. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be published on this page with a revised update date. Your continued use of our services after the publication of changes constitutes your acceptance of the modified policy.
We recommend that you regularly check this page to stay informed about our privacy practices.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please do not hesitate to contact us:
- WhatsApp: +44 7446 194864
- Website: smart-iptv.one
© 2026 Smart-IPTV.One — All rights reserved.