Refund Policy

At Smart IPTV One, we are committed to providing a high-quality streaming experience for all our users. However, we understand that unexpected situations can arise. This Refund Policy outlines the conditions under which a refund may be granted and the procedure for requesting one.

We strongly encourage you to take advantage of our free trial before subscribing, to verify that the service is compatible with your equipment and meets your expectations.

1. Refund Eligibility

Due to the digital nature of our services, refunds are not automatically guaranteed. However, we review each request on a case-by-case basis and may grant a refund in the following situations:

1.1 Monthly subscriptions (1 month)

• Refund requests are accepted within 7 days of your initial purchase date.
• After this period, no refunds will be granted for monthly subscriptions.

1.2 3-month and 6-month subscriptions

• Refund requests are accepted within 7 days of your purchase date.
• A partial (prorated) refund may be considered beyond this period, at our sole discretion, in case of a major and persistent technical issue on our end.

1.3 Annual subscriptions (1 year)

• Refund requests are accepted within 14 days of your purchase date.
• Beyond 14 days, a partial refund may be considered under exceptional circumstances.

2. Non-Eligible Cases

No refund will be granted in the following cases:

• Change of mind: if you simply decide you no longer wish to use the service after the eligibility period.
• Internet connection issues: our service requires a stable connection of at least 15 Mbps. Buffering problems caused by your ISP or local network do not constitute grounds for a refund.
• Device incompatibility: if you did not verify compatibility before purchasing. This is why we strongly recommend using the free trial first.
• Violation of Terms of Service: if your account was suspended or terminated for breach of our Terms of Service.
• Account sharing: if your subscription was shared with unauthorized individuals.
• Minor interruptions: temporary short-duration interruptions due to maintenance or external factors beyond our control.

3. Exceptional Circumstances

A full or partial refund may be granted at our discretion in the following exceptional situations:

• Extended service outage: if the service is unavailable for more than 72 consecutive hours due to an issue with our systems (and not an external factor).
• Billing error: if you were charged an incorrect amount or for a subscription you did not order.
• Double billing: if a duplicate payment was charged for the same subscription.

4. How to Request a Refund

To submit a refund request, please follow these steps:

5. Processing Time

Once your refund request is approved:

• The refund will be issued via the same payment method used for the original purchase.
• Processing time is typically 5 to 10 business days, depending on your bank or payment provider.
• You will receive a confirmation via WhatsApp once the refund has been initiated.

6. Important Notes

6.1 Contact us first

Please always contact us directly before opening a dispute with your bank or payment provider. Opening a dispute without prior contact may result in additional delays, account restrictions, or the inability to subscribe again.

In the vast majority of cases, we can resolve your issue quickly and amicably via WhatsApp.

6.2 Payment communications

To avoid issues with payment processors, please describe your concern in general terms when communicating with your bank, without specifically referencing the type of service.

6.3 Free trial

We offer a free trial specifically to allow you to test our service before making any financial commitment. If you did not use the free trial before subscribing and the service does not meet your expectations, this may limit your eligibility for a refund.

7. Dispute Resolution

In case of disagreement regarding a refund, we are committed to seeking an amicable resolution. If a satisfactory resolution cannot be reached, disputes will be settled in accordance with applicable laws, as stated in our Terms of Service.

8. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be published on this page with a revised update date. The policy in effect at the time of your purchase applies to that purchase, regardless of subsequent changes.

9. Contact Us

For any questions regarding this Refund Policy or to submit a request, contact us:

• WhatsApp: +44 7446 194864
• Website: smart-iptv.one

By using Smart IPTV One's services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

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